Booking & Cancellation Policy

Booking Your Retreat

A deposit is required to secure your booking. The required deposit amount varies between retreats and is clearly displayed on each retreat page at the time of booking.

Your booking is confirmed once your deposit has been received.

The remaining balance is due 60 days prior to retreat departure, unless another payment arrangement has been agreed to in writing.

Guests are welcome to pay the full retreat balance at the time of booking if preferred.

Cancellation Policy

We understand that plans can change. Our cancellation policy has been designed to balance flexibility for our guests while protecting the significant costs involved in planning and operating boutique retreats.

More than 6 months before departure

If you cancel more than six months before your retreat, you may choose one of the following:

  • A full refund of your deposit, less a $100 administration fee; or

  • Transfer your booking to another DELA Collective retreat; or

  • Receive a credit valid for 12 months from your original booking date.

No administration fee applies when choosing a transfer or credit.

Between 2 and 6 months before departure

If you cancel between two and six months before departure, you may choose one of the following:

  • A refund of 50% of your deposit, less the $100 administration fee; or

  • Transfer your booking to another DELA Collective retreat; or

  • Receive a credit valid for 12 months from your original booking date.

Within 2 months of departure

Deposits become non-refundable within two months of departure.

If we are able to fill your place with another guest, we will happily refund or credit the amount recovered.

If your place is filled at a discounted rate, your refund or credit will reflect the amount received from the replacement booking.

Outstanding Balances

If you have arranged to pay your remaining balance closer to departure or on arrival and cancel within two months of the retreat, the outstanding balance remains payable.

If your remaining balance has not been received by the due date (60 days prior to departure), and no alternative arrangement has been agreed upon, DELA Collective reserves the right to cancel your booking and retain your deposit.

Travel Insurance

Comprehensive travel insurance is mandatory for all DELA Collective retreats.

We strongly recommend purchasing a policy that includes:

  • Trip cancellation

  • Medical expenses

  • Personal belongings

  • "Cancel for Any Reason" cover (where available)

Proof of travel insurance must be provided no later than 14 days before departure.

Travel Requirements

Guests are responsible for ensuring they hold a valid passport and meet any visa and entry requirements for their destination.

Any costs associated with travel documentation remain the responsibility of the guest.

Third-Party Experiences & Add-ons

Additional experiences arranged through DELA Collective including safaris, whale shark tours, internal flights, transfers, accommodation upgrades or other third-party services form part of your overall retreat booking.

Where a guest cancels, any refunds, credits or transfers relating to these experiences will be managed in accordance with this cancellation policy and are subject to amounts recoverable from the relevant suppliers.

Itinerary Changes

Our retreats take place in remote and natural environments where weather, ocean conditions, transport schedules and other unforeseen circumstances can occasionally require changes to the itinerary.

While DELA Collective will always endeavour to deliver the experience as advertised, we reserve the right to make reasonable changes where necessary to ensure guest safety and the overall success of the retreat.

Events Outside Our Control

Should DELA Collective need to cancel or significantly alter a retreat due to circumstances beyond our reasonable control—including severe weather, natural disasters, government restrictions, transport disruptions or similar unforeseen events—we cannot accept responsibility for any additional travel expenses or losses incurred.

For this reason, comprehensive travel insurance is essential.

Acceptance of Terms

By paying your deposit, you acknowledge that you have read and agree to this Booking & Cancellation Policy.